This Privacy Policy explains how BankConvert ("BankConvert", "we", "us") collects, uses, and protects information in connection with bankconvert.com and the BankConvert service, a universal bank statement converter that turns any statement, in any format, into the file your accounting workflow needs. By using our website or service, you agree to the practices described here.
Information we collect
We aim to collect only what we need to run the converter and the website.
- Account information. When you sign up or contact us, we collect details such as name, work email, company, and account preferences so we can create your account and communicate with you.
- Statements you convert. When you convert a file, we process the statement only to detect its layout and extract the transactions you asked to convert. The original file is encrypted, used solely for that conversion, and then discarded. We do not build an archive of your statements.
- Payment information. Subscriptions are billed through a third-party payment processor. We do not store your full card details on our systems.
- Usage analytics. We collect aggregate, technical information about how the website and service are used, such as pages viewed, features used, and general device and browser data, to keep the service reliable and improve it.
Your files are encrypted, then discarded
The statements you convert are the most sensitive data you give us, and we treat them that way. Files are encrypted in transit and at rest. They are processed only to perform the conversion you requested, and the original file is discarded after the conversion completes. We do not retain copies of your statements, your transactions, or your financial data beyond what is needed to return your converted file to you.
We never store, sell, or share your data
We do not sell your personal information, your statements, or your converted data. We do not share your financial data for advertising, and we do not use your statements or transactions to train AI models, for you or for anyone else. Information is used to run the converter for you and for nothing else, except as described in this policy or where required by law.
How we use information
- To provide, operate, and secure the BankConvert converter and website.
- To detect the layout of and extract transactions from the statements you choose to convert.
- To return your converted export to you in the format you selected.
- To respond to your messages, provide support, and process your subscription payments.
- To monitor reliability, prevent abuse and fraud, and improve features.
- To send service and account communications relevant to your use.
Data security
We protect data in transit and at rest using strong, industry-standard encryption. We apply the principle of least privilege to internal access, use role-based access controls, log access to sensitive systems, and maintain administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is perfectly secure, but we work continuously to maintain a high standard of protection.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working, remember preferences, and measure aggregate usage. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.
Third parties and sub-processors
We rely on a small set of trusted service providers to operate BankConvert, such as cloud hosting, payment processing, and email delivery. These providers act on our behalf under appropriate confidentiality and data-protection terms, and only to the extent needed to provide the service. We do not sell your personal or company information, and we share information only with these providers under appropriate terms or where required by law.
Data retention and deletion
We discard the statements you convert after the conversion is complete. We retain account records for as long as you use the service or as needed to provide it. When you close your account or ask us to delete data, we remove or anonymize it within a reasonable period, except where we must keep certain records to meet legal, tax, or security obligations.
Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at team@bankconvert.com and we will respond in line with applicable law.
Not financial advice
BankConvert converts your statements between formats. It does not provide financial, investment, accounting, or tax advice, and the output is informational. You should review your converted data before importing it into your books, and decisions about your accounting remain yours.
Children
BankConvert is a business tool intended for use by adults on behalf of themselves or their organizations. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will take appropriate steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.
Contact us
Questions about this policy or your information? Email us at team@bankconvert.com. BankConvert operates bankconvert.com.